You Ask.
We Answer.

Welcome to our help center. If you've got a question that isn't listed below, feel free to reach out to us. We're here to help.

General | Laundry
| Dishwasher | Hands | Toilet
| Kitchen | Bathroom

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What are some of the ingredients that Seventh Generation avoids using because they cause harm to the public or environment?

At Seventh Generation we made a promise the moment we named our brand. It's a promise that is inspired by The Great Law of the Iroquois Confederacy — that in our every deliberation we consider the impact of our decisions on the next seven generations. Considering our impact means a lot of things. We carefully choose each ingredient we use in our products, in both formula and packaging. We prioritize biodegradability in our ingredietns and post-consumer recycled plastic in our packaging. Throughout every aspect of product development. Seventh Generation works to mitigate risk when it comes to impacting the health of both people and planet. We call this the Seventh Generation Principle of Precaution.

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What is your Mission?

We’re on a mission to transform the world into a healthy, sustainable and equitable place for the next seven generations.

You can learn more here.

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What determines that Seventh Generation is a B Corp?

Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps are accelerating a global culture shift to redefine success in business and build a more inclusive and sustainable economy.

Society’s most challenging problems cannot be solved by government and nonprofits alone. The B Corp community works toward reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high-quality jobs with dignity and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.

Corps form a community of leaders and drive a global movement of people using business as a force for good. The values and aspirations of the B Corp community are embedded in the B Corp Declaration of Interdependence.

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Does Seventh Generation test on animals?

Seventh Generation has never conducted or commissioned any animal testing of our products or their ingredients. There are alternative methods of assessing product safety that don't require animal testing. We use a combination of laboratory experiments without animals, clinical dermatology studies with human volunteers, and globally recognized calculation models.

In 1999, Seventh Generation joined the Coalition for Consumer Information on Cosmetics (CCIC) Leaping Bunny Program. All Seventh Generation product testing is in conformance with our company certification under the CCIC Leaping Bunny Program, and our products proudly carry the Leaping Bunny logo.

For more information, please visit: http://www.leapingbunny.org/

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What can I do with my canisters once I finish using the products?

Our canisters for this line are made of steel that is recyclable – simply place it in your recycling for pick up. We are also working on developing refill products so that soon you can hang on to your canister, and replace the tablets or powders whenever you run out. We will update this site when those products are available. Stay tuned!

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Why did you choose steel canisters as the packaging for this product?

We chose to package our Zero Plastic line in steel canisters because they allow for reuse and refilling, are widely accepted globally for recycling, and because steel maintains its strength throughout closed-loop recycling. Steel also offers a superior moisture barrier, which ensures the product maintains its required shelf life.

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Are Seventh Generation Laundry Detergents safe for greywater and septic systems?

All Seventh Generation Laundry Detergent formulas are safe for both greywater systems and septic systems.

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Can Seventh Generation Laundry Detergents be used in any water temperature?

Yes, our laundry detergents are effective in cold, warm, and hot water washes. We suggest washing in cold water because it saves energy.

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How does water temperature affect the Laundry Detergent suds?

Temperature definitely affects the amount of sudsing in your laundry. When using Seventh Generation laundry products, higher temperatures will result in increased sudsing.

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There is still a little bit of my laundry tablet left after my load is finished running, how can I prevent this?

This can sometimes happen if you add the laundry tablet once the clothes are already in your washer. For best results, add the laundry tablet first, and then add your clothes. If you are using a machine that has a drawer for liquid detergent, make sure you are putting the tablet directly into the washer drum, and not into the drawer. If you followed these steps and are still seeing a bit of tablet left, it could be due to the tablet getting stuck among the clothes in your load. To remedy, try washing with fewer items, or selecting a wash setting that uses more water.

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Do Seventh Generation Automatic Dishwashing products contain phosphates?

No, Seventh Generation dishwashing products do not contain phosphates. Phosphates cause explosive plant growth and algae blooms which can be toxic to aquatic life.

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The dishwashing detergent tablet doesn’t fully dissolve when I run my dishwasher.

While our team hasn’t encountered this problem when we’ve used this product, if you are experiencing this issue, it could be due to the dosing drawer in your machine not opening. If you see that the dosing drawer isn’t opening, try popping a tablet right in the bottom of the dishwasher.

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Are the Seventh Generation Hand Washes antibacterial?

No, Seventh Generation hand washes are not antibacterial and will not kill germs. Studies have shown that, when compared to washing with antibacterial hand soap, proper hand washing with non-antibacterial hand soap (lathering wet hands with soap for a long enough period of time to sing “row, row, row your boat” once and rinsing with warm water) will remove the equivalent amount of germs from hands.

For more information, see the CDC’s handwashing tips.

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I can’t get the handwash to form a lather.

Make sure that you are using enough powder, and enough water! Fully dissolving the handwash powder could take about 20 seconds – which is the recommended duration for handwashing based on the CDC guidelines as well. If you still aren’t seeing lather after that amount of time, try adding a bit more handwash powder.

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Can I dissolve the powdered hand soap to be used as a liquid?

Our powdered hand soap is designed to be used as a powder. Since it does not contain any preservatives, we do not recommend dissolving it in water for use as a liquid soap solution.

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Does the Seventh Generation Toilet Bowl cleaner contain bleach?

No, we do not use chlorine bleach in any of our products.

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The powder doesn’t foam when I sprinkle it into my toilet bowl.

Try using a bit more powder! For best results, fully cover the surface of the water in your toilet bowl and then swirl a toilet bowl brush to clean away stains.

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The cleaning powder doesn’t dissolve – I can see white granules on my kitchen surfaces.

The Dry-Locked Technology in our kitchen cleaner powder has been formulated without water, so you may need to use a bit more water to unlock the hard-working ingredients. For best results, make sure to wet your cloth or sponge with plenty of warm water, and take 20-30 seconds to rub the powder in. We recommend using a European dish cloth, available at Grove Collaborative. While you can apply the cleaning powder directly to a surface, you will get better results applying the powder to a wet cloth or sponge and creating suds by squeezing between cleans. To prevent a residue from remaining on surfaces, be sure to rinse the cloth or sponge thoroughly, and run back over the surface with the damp cloth or sponge.

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There are white streaks that appear on my surfaces after I have used the cleaning powder on them.

Some users find this happens if they use a bit too much cleaning powder for the job. Simply wipe down the surface with a damp cloth or sponge and the streaks should disappear.

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Are there other ways I can use the kitchen cleaning powders?

Yes! These products are very versatile and offer a few different ways they can be used. (Before you try these out, always be sure to check for surface compatibility and use in a small inconspicuous spot first.)

  • Try using our kitchen cleaner in your sink! Wet the sink basin first, and then sprinkle the kitchen cleaner all over. Wait a few minutes, and then use a cloth or sponge to clean. Rinse away the suds at the end, and your sink will sparkle.
  • Our kitchen cleaner can also be diluted into a small amount of water (about a cup). Sprinkle a bit of powder into a bowl or small bucket and give it a few minutes to dissolve. Then you can dip a cloth or sponge into the solution and wipe down surfaces. (As we don’t include preservatives, make sure you pour out the solution after you finish cleaning.)
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The cleaning powder doesn’t dissolve – I can see white granules that remain in my shower.

The Dry-Locked Technology in our bathroom cleaner powder has been formulated without water, so you may need to use a bit more water to unlock the hard-working ingredients. For best results, dampen the surface you intend to clean first (Ex: turn on the shower or tub for a short burst) and then apply the cleaning powder. Give the powder a few minutes to soak in if you have a really tough job. If there are granules left after you finish cleaning, try running the water for a few minutes and they should dissolve away.

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Are there other ways I can use the bathroom cleaning powder?

Yes! These products are very versatile and offer a few different ways they can be used. (Before you try these out, always be sure to check for surface compatibility and use in a small inconspicuous spot first.)

  • Our bathroom cleaner can be diluted into a small amount of water (roughly ½ cup) to create a paste. One member of our team loves to create this foamy mixture in a small bowl and then dip a brush into it to clean the shower/tub.
  • Alternatively, our bathroom cleaner can be added to a bit more water (a few cups) to create a cleaning solution. Try mixing in a bowl or small bucket, and dipping a rag or sponge in as you clean. (As we don’t include preservatives, make sure you pour out the solution after you finish cleaning.)
  • Try using our bathroom cleaner in your tub or shower! Wet the surface first and then sprinkle the bathroom cleaner all over. Wait a few minutes, and then use a cloth or sponge to clean. Rinse away the suds at the end, and your tub or shower will sparkle.